EXIN MOFF exam study materials

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Exam Code: MOFF
Exam Name: EXIN (MOFF Microsoft Operations Framework 4.0 Foundation)
One year free update, No help, Full refund!
Total Q&A: 73 Questions and Answers
Last Update: 2013-12-12

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NO.1 Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D

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NO.2 Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan
Phase?
A. Yes
B. No
Answer: A

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NO.3 Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Answer: C

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NO.4 What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies,
governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that users
need to do their job
C. A plan that aligns an organization objectives into a cohesive approach to deliverservices that support
business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver
services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the goals of the
overall business
Answer: A

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NO.5 What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

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NO.6 Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B

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NO.7 Does the concept ision?identify what a project team can accomplish within its constraints Does the
concept ision?identify what a project team can accomplish within its constraints.?
A. Yes
B. No
Answer: B

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NO.8 The Change and Configuration Management SMF has a set of processes assigned to it. Which process
is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B

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NO.9 What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A

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NO.10 Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A

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